In the event you are not satisfied with your purchase, please call us so that we could provide you with a Return Merchandise Authorization (RMA) number.
Item must be requested for return within 30 days from the date of delivery. The item must be returned in its original condition as it was received, including all manufacturer packaging, box and manual.
All items returned within 30 days, either defective or non-defective, will be charged a 15% restocking fee for an instant refund. Absolutely no exceptions will be made!
If the order has shipped, a restocking fee will apply. Any shipping charges will not be refunded. You are responsible for all shipping charges that may incur while returning any new merchandise back to us.
If you are issued an RMA number for your return, you have 10 days from the date we issued the RMA to have the product returned to us, or it will be refused and returned back to you.
All purchases by credit card, check, money order, wire or cashiers check will be refunded in the same manner used to purchase – please allow two weeks from the date you shipped the product back to us for processing – or you may receive an in-store credit given towards future orders upon your request.
Any returns which have damaged or missing parts, factory boxes, manuals, signs of installation or defective components will be charged up to a 50% restocking fee OR will not be issued a refund depending on our inspection of the returned products. If you are not issued a refund the product will be shipped back to you. Special and custom orders are not refundable.
Any received shipments without an RMA number will be sent back to the shipping address. Without an RMA number we will have no way to track your intent for return. It is up to you the product owner to make proper arrangements to return your merchandise to our location. This is done by acquiring an RMA number.
All returns for warranty of items that are defective will be replaced or repaired at our discretion if they are returned within the manufacturer’s warranty period, or 1 year whichever is less.
If the product is not part of our current product line, the owner of the product will need to return the item to the original manufacturer for warranty replacement. All manufacturer’s warranty terms and restrictions apply and many warranty terms vary from one manufacture to another.
Please return all items in the original packaging.
You, the product owner are responsible for all shipping charges that may occur while returning any new or defective merchandise.
In the case of an exchange for a defective item, you the product owner are still responsible for all shipping charges that may occur while returning the defective item, but we do not charge any additional shipping for the replacement item when it is shipped regular ground.
If balance on order is not paid we have right to collect funds by hiring a collection agency. Buyer will be responsible for 30% fee paid to collection agency.